Privacy policy

Privacy Policy

Last updated: November 13, 2026

PetalArt ("we", "us", "our") runs this store. This Privacy Policy explains what personal information we collect when you visit the store, contact us or place an order, how we use it, who we share it with, and the choices you have. By using the store you agree to this policy.

Information we collect

- Contact and order details: your name, email address, phone number, shipping and billing address, and the items you order.
- Payment information: your payment is handled by our payment processors. We do not see or store your full card number.
- Messages: anything you send us through the contact form or by email, such as questions and photos for a damage or missing-piece claim.
- Device and usage information: your IP address, browser and device type, the pages you view, and what you add to your cart. This is collected automatically through cookies and similar technologies.

How we use your information

- To process, pack and ship your order, and to send you order and tracking updates.
- To answer your questions and handle damage, missing-piece and lost-package claims.
- To prevent fraud and keep the store secure.
- To understand how the store is used so we can improve it.
- To send you marketing emails or messages if you have signed up for them. You can unsubscribe at any time using the link in any message.
- To show and measure advertising for PetalArt, where you have not opted out.
- To meet our legal obligations.

Who we share it with

- Shopify, which hosts our store and processes information on our behalf.
- Payment processors, to complete your purchase.
- Our fulfillment and shipping partners and carriers, who need your name, address and contact details to deliver your order. Some of these partners are located outside your country.
- Service providers that help us with email, customer support, analytics and advertising.
- Authorities or other parties when the law requires it, or to protect our rights and our customers.

We do not sell your personal information for money. Sharing information with advertising partners to show you relevant ads may count as a "sale" or "sharing" under some U.S. state privacy laws. You can opt out as described below.

Cookies

We use cookies and similar technologies to keep your cart working, remember your preferences, understand how the store is used, and measure advertising. You can block or delete cookies in your browser settings, but parts of the store, such as the cart, may not work properly without them.

Your rights and choices

Depending on where you live, you may have the right to:

- ask for a copy of the personal information we hold about you;
- ask us to correct or delete it;
- ask us to send it to you in a portable format;
- opt out of the sale or sharing of your information for targeted advertising;
- withdraw consent you have given, and object to or restrict certain uses.

To opt out of sale or sharing for advertising, use the "Your Privacy Choices" link at the bottom of our store. If your browser sends a Global Privacy Control signal, we treat it as an opt-out request for that browser.

To use any other right, email PetalArt2026@outlook.com. We may need to confirm your identity before we act on a request. We will not treat you differently for using your rights. You may also have the right to complain to your local data protection authority.

How long we keep information

We keep order records for as long as we need them to fulfill your order, handle claims, and meet tax, accounting and legal requirements. We keep other information only as long as we need it for the purposes described in this policy.

Security

We take reasonable steps to protect your information, but no method of sending or storing information online is completely secure. Please do not send payment card details by email.

Children

This store is not intended for children, and we do not knowingly collect personal information from children. If you believe a child has given us personal information, email us and we will delete it.

International transfers

Your information may be processed and stored in countries other than your own, including the United States. Where the law requires it, we rely on recognized safeguards for these transfers.

Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page with the date it was last updated.

Contact

Questions about this policy or your information: PetalArt2026@outlook.com