Refund policy

If your set arrives damaged or incomplete

Please check your PetalArt order when it arrives. If the press or any piece is damaged, or a piece is missing, email PetalArt2026@outlook.com within 72 hours of the time the carrier marks your package as delivered. Weekends count toward the 72 hours.

What to send us

- Your order number and the name of the item affected.
- A short description of the problem. If you ordered more than one set, tell us how many are affected.
- For damage: clear photos of the damaged piece and of the packaging.
- For missing pieces: tell us which piece is missing and send a photo of everything you received, together with the packaging.

How we review claims

We check your order details and photos before approving a claim. Please keep the item and its packaging until we reply. If we need another photo or more detail we will ask by email. Please do not mail anything back unless we ask you to.

How approved claims are resolved

For approved damage claims we send a replacement. For approved missing-piece claims we send the missing piece or pieces. You pay nothing for shipping on a replacement. Our standard resolution is a replacement or completing your set, not a cash refund.

Other returns and refunds

We do not accept change-of-mind returns or offer refunds for complete, undamaged orders. A package that never arrives is a shipping matter; see our Shipping Policy.